How long does it take to order products?
Custom-made items are produced after the order is placed. The production time is 2 to 3 weeks, varying depending on each item. If the product is completed early, we will contact you immediately and ship it out. Please ensure you can wait for the production period before placing your order.

Do you support worldwide shipping?
We offer international shipping, and shipping fees will vary depending on each region. For more details, please refer to Shipping+Returns.

How do I care for the product?
For everyday cleaning, use a soft dry cloth. Do not spray water on exposed wires to avoid malfunctions. Stainless steel is naturally resilient, so avoid applying excessive pressure or pulling, except for regular use, to prevent deformation. Over time, the surface may develop minor scratches, creating a unique personal texture.

訂製商品需要多久時間？
訂製商品皆為下單後進行製作，製作時間為2至3週，將依照每件商品而有不同，商品若提早完成我們將立即與您聯繫並寄出，下單前請務必確定能夠等待製作期。

是否提供全球配送？
我們提供國際寄送，依照每個地區將產生不同的運費，詳細請參考 Shipping+Returns。

產品該如何照顧？
日常清潔使用柔軟的乾布擦拭即可，請勿將水噴灑到裸露線路上，以免造成故障。不銹鋼本生具有韌性，除日常使用外請勿重壓或拉扯，以免導致變形，在經過日常使用表面會逐漸產生劃痕，培養出屬於個人的紋。